Package Protection is an insurance option we have added in response to common shipping issues our customers have faced, like orders being lost, stolen, or damaged during shipping. It is an optional service and allows our customers to file a claim for their packages. There is a button in the checkout section of our online store to opt out of this service; however, depending on the circumstance, please note that we may not be able to reship packages that are not covered by Package Protection.

Though some shipping carriers do cover some of the claims, it’s only up to $100 in value and once they leave the item on the doorstep they are no longer liable for damaged or stolen items. Filing a claim can be cumbersome and is subject to approval.

Yes! When orders are insured, any items stolen off of your porch are covered, even after the item is marked as delivered. 11 million Americans had packages stolen last year alone and with the increase in online shopping, this number keeps growing.

No need! Feel free to keep, donate, or recycle the damaged product that you received. When you file a claim, you will have the option to either have your package refunded or replaced.

We are happy to refund Package Protection charges before orders have been delivered. Once they arrive, however, those fees are non-refundable.

Absolutely! We are so sorry that this has happened! There are sometimes issues with our shipping carriers and we sincerely apologize. We want to make it right with you. CLICK HERE to file a claim.

We are so sorry that happened to your order! We want to make this right for you. Please CLICK HERE to upload a photo of the damage and file a claim. Once completed, you will have the option for your order to be replaced or refunded.

No. Unfortunately, if you entered the wrong address, and the package was delivered, you will need to collect it from that address. If it comes back to our warehouse as undelivered, we can reship it for you.

YES, we currently cover lost, damaged, or stolen international packages.

You can file a claim up to 30 days from the date the package was shipped.

If your claim is approved, you can choose to have your order reshipped, refunded, or receive a store credit and select a different item from our Gift Store.

We sincerely apologize that this has happened. For the items that have gone out of stock, you have the option to receive store credit and exchange it for a different item in our store, or we can issue you a refund.

When filing a claim, please upload photos of the damaged item(s) and the packaging into the claim portal. Feel free to include any additional information that you feel is pertinent.CLICK HERE to file a claim.